Returns & Exchanges

At Brow Code Professional, we want you to be completely satisfied with your purchase. If you receive a faulty or incorrect item, we offer a 14-day return window to ensure your professional kit meets our high standards of quality.

1

Check Eligibility

Ensure your items are unopened, unused, and in their original professional packaging within 14 days of delivery.

2

Contact Support

Email our dedicated support team with your order number and photos of the products you wish to return for authorization.

3

Pack & Ship

Securely package your items and send them back to our warehouse using a tracked shipping service to ensure safe arrival.

4

Quality Inspection

Once received, our team will inspect the items and process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing